1. Our Commitment: No Refund, Full Accountability
At Digitizworld, we stand firmly behind the quality of our done-for-you Meta Ads and client acquisition system. Our refund policy is built on a simple, transparent principle:
No monetary refunds are issued once payment has been made and work has commenced. Instead, if the results promised in our signed agreement are not achieved within the defined timeline, we will continue working at no additional cost until those results are delivered.
This policy ensures that our interests remain completely aligned with yours. We don't just promise results—we stake our time and effort on delivering them.
2. Strict No-Refund Clause
Once the initial payment for any service package, retainer, or project is processed and our work has officially begun (defined as the moment we gain access to your ad accounts, commence strategy development, or begin ad creative production), all fees are non-refundable. This applies regardless of the stage of work completion, unless we explicitly fail to meet the agreed-upon performance milestones as outlined in Section 3.
- No Cooling-Off Refunds: Due to the immediate allocation of resources, strategy development, and ad account setup, we do not offer any cooling-off period or change-of-mind refunds.
- No Partial Refunds: If a Client decides to discontinue the service before the agreed timeline, no partial or pro-rated refunds will be provided.
- Ad Spend Is Separate: Refunds do not apply to Meta ad spend. Ad budgets are managed directly by the Client or through a pre-funded account, and any unused ad spend remains the property of the Client (subject to Meta's own refund policies).
3. Results-Based Assurance: We Work for Free
Our promise is rooted in performance. If we fail to meet the specific, measurable results (such as a defined number of qualified leads, booked calls, or other KPIs) that are clearly outlined in the signed service agreement within the agreed timeline, we will not ask for any additional payment. Instead, we will continue to provide our services free of charge until those results are achieved, subject to the following conditions:
- Documented Agreement: The specific performance metrics, timeline, and definition of "results" must be explicitly stated in the initial service agreement. Vague or unstated goals are not covered.
- Client Cooperation: The Client must have provided all necessary access, brand assets, and timely feedback as required. Delays caused by the Client may adjust the timeline accordingly.
- Platform Stability: The guarantee applies under normal Meta Ads operating conditions. Major platform outages, policy changes that restrict ad delivery, or account bans due to Client's pre-existing issues are excluded.
- Free Work Continuity: The "work for free" period continues until the original agreed-upon results are delivered, or a maximum of 90 days beyond the original timeline, after which a mutual reassessment will occur.
This assurance replaces any monetary refund. It is a testament to our confidence in delivering what we promise and our willingness to invest extra resources to make it right.
4. Scope & Applicability
This refund policy applies exclusively to our core Meta Ads and client acquisition system packages. It does not cover standalone consultations, one-time audits, or custom projects unless explicitly stated in the corresponding agreement. The policy becomes effective immediately upon the commencement of work, which is defined as the moment we begin strategic planning, ad account access setup, or creative production.
Important Note: This policy is designed to protect both parties. By proceeding with our services, you acknowledge that you understand and accept that no refunds will be issued, and that our accountability is demonstrated through continued, unpaid work until the agreed results are met.
5. Questions & Contact
If you have any questions regarding this refund policy, please reach out directly. We are happy to clarify any points before you commit.